Privacy policy

Last Updated: July 27, 2025

At Solvra Integrative Health, we provide acupuncture services to clients of all ages and are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website (solvra.health), submit inquiries, or book appointments. By using our services, you agree to the practices described below.

Information We Collect

We collect information to facilitate inquiries, schedule appointments, and improve our website. The types of information we collect include:

Personal Information

  • Contact Details: Name, email address, phone number, and message content you provide through website contact forms (e.g., “Contact Us” or inquiry forms) or newsletter sign-ups.

  • Booking Information: Name, email address, phone number, and limited health details (e.g., reason for acupuncture appointment or relevant medical history) provided when booking appointments via our scheduling platform, Jane App.

  • Minors: For clients under 16, we require parental or guardian consent for collecting personal information, including for appointment scheduling

Usage Data

  • Website Analytics: Information about your interaction with our website, such as pages visited, time spent, device type, IP address, and browser type, collected via Squarespace Analytics or similar tools.

Health Information

  • Limited health data provided during appointment booking (e.g., medical history relevant to acupuncture) to tailor our services. This data is securely stored by Jane App, which complies with the Health Insurance Portability and Accountability Act (HIPAA).

Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance website functionality (e.g., form submissions) and analyze performance (e.g., via Squarespace Analytics). You can manage your preferences through our website’s cookie banner.

  • We do not collect payment information or sell products through our website.

How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support.

  • Schedule and manage acupuncture appointments for clients of all ages via Jane App.

  • Send promotional emails (e.g., newsletters or service updates) with your consent. You may unsubscribe at any time.

  • Analyze website usage to improve user experience and functionality (e.g., via Squarespace Analytics).

  • Comply with legal obligations, such as HIPAA for health data, the California Consumer Privacy Act (CCPA) for California residents, or the General Data Protection Regulation (GDPR) for EU residents.

How We Share Your Information

We share your information only when necessary and with the following entities:

  • Jane App: Our HIPAA-compliant scheduling platform processes and stores booking data (e.g., name, email, health details). See Jane App’s Privacy Policy at janeapp.com/legal/privacy.

  • Squarespace: Our website host collects analytics and form submission data to operate and improve our site. See Squarespace’s Privacy Policy at squarespace.com/privacy.

  • Service Providers: Trusted third-party vendors (e.g., email marketing platforms) may access limited data to support our operations, under strict confidentiality agreements compliant with applicable laws.

  • Legal Obligations: We may disclose information if required by law (e.g., court orders, subpoenas) or to protect our rights, safety, or property.

  • We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your data, subject to legal retention requirements (e.g., HIPAA mandates for health records).

Opt-Out:

  • Unsubscribe from marketing emails using the “Unsubscribe” link in any email.

  • Manage cookies via our website’s cookie banner or your browser settings.

  • CCPA (California Residents): Request disclosure of data collected or categories of data shared. We do not sell your data, but you may opt out of any potential future data sales.

  • GDPR (EU Residents): Request data portability, restrict processing, or object to data use for specific purposes.

  • Minors: Parents or guardians may exercise these rights on behalf of clients under 16.

Data Security

We implement industry-standard security measures to protect your information, including:

  • HIPAA Compliance: Health data is securely stored via Jane App’s HIPAA-compliant platform.

  • Encryption: Website data transmission is encrypted using Squarespace’s SSL certificates.

  • Access Controls: Only authorized personnel have access to personal data, under strict confidentiality protocols.

  • Regular Audits: We periodically review our security practices to ensure ongoing protection.

No online system is 100% secure. Please notify us immediately at Dr.Amy@solvra.health if you suspect any security breach.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Functionality: Enable website features like form submissions and navigation.

  • Analytics: Track website performance and user behavior via Squarespace Analytics.

  • You can control cookies through our website’s cookie banner or your browser settings. Disabling cookies may limit some website functionality. For more details, review our Cookie Policy (available via our website’s cookie banner).

Third-Party Links and Services

Our website may link to third-party services, such as Jane App or Squarespace. We are not responsible for their privacy practices. Please review their policies:

Children’s Privacy

We provide acupuncture services to clients of all ages. For individuals under 16, we require verifiable parental or guardian consent before collecting personal information. If you believe we have collected data from a minor without consent, contact us at Dr.Amy@solvra.health to request its removal.

International Data Transfers

If you access our services from outside the United States, your data may be transferred to and processed in the U.S., where our servers (e.g., Squarespace, Jane App) are located. For EU/EEA residents, we comply with GDPR requirements using standard contractual clauses or other approved mechanisms to ensure adequate data protection.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations:

Contact form data is retained until your inquiry is resolved or as required by law.

Health data is retained per HIPAA requirements (typically 6 years from the last appointment).

Analytics data is anonymized and retained for statistical purposes.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Updates will be posted on our website with a revised “Last Updated” date. Significant changes will be communicated via email or a prominent website notice.